Game support
Include the page URL, browser, device, steps to reproduce and what happened. Never attach a password or an unedited save containing private information.
Help, live status and reports
Word Factory Support
Find quick answers, check the service and send a focused report.
Vocabulary correction
Include the word, region, grade band, word-pack version and the exact definition, example or classification to review.
Safety or privacy
Explain the affected account or content URL and the action requested. Do not repost harmful content unnecessarily.
Service status
Checking the game and save service…
Support targets
Safety and privacy reports are reviewed first. We aim to acknowledge urgent safety reports within one business day and other requests within three business days. Community posts remain pending until reviewed.
Frequently asked questions
Can I play without an account?
Yes. Guest progress stays in this browser. An account is needed only for cloud sync and community posting.
What should I include in a bug report?
Include the URL, browser and device, the steps that caused the problem and the result you expected. Do not send passwords.
How do I report a wrong or unsuitable word?
Select Vocabulary correction and include the word, map or activity, region, grade band and the exact definition or example that needs review.
Can I export or delete my account data?
Sign in on the Account page. Account controls provide a JSON export and permanent deletion workflow.